Q: How can I make a reservation?
A: We can accept to book a room via e-mail, please tell us check-in date and check
-out date, Number of night/s, Room type, Number of person/s.
Q: Do you have non-smoking rooms?
A: We donft have non-smoking rooms.
Q: How do I pay the bill?
A: Payment will be accepted in Japanese Yen or by credit card(VISA card, Master Card) when you check in.
Q: Which credit cards are accepted?
A: We can accept VISA or Master Card.
Q: Should we pre-pay the deposit?
A: We donft need any deposit on your reservation.
Q: Do you need my credit card numbers?
A: We donft require the credit card numbers.
Q: Can I have confirmation numbers?
A: We donft publish any confirmation number for your reservation.
Q: Are there guestfs rooms with bath and toilet?
A: There are bath and toilet in all rooms.
Q: What is the cancellation policy on my reservation?
A: In case of cancellation, we don't require cancellation charges if you let us know the cancellation until noon of the check-in date. Cancellation charges are as follows.
On the afternoon of the check-in date : 50% of the price
No-show : 80% of the price.
Q: What is the cost for using the hot springs ?
A: There is no charge except private hot spring bath.
Q: What if I want to use a private hot spring bath?
A: Guests can book a private hot spring bath in advance. Private bath needs to pay extra charge(1,050 yen for per 45 min/per room).
Q: Can I wear swim suits in the hot springs?
A: Guests can not wear any swim suits.
Q: Does hot springs open always?
A: Hot springs opens at 06:00`09:00, 11:00`23:00.
Check in, Check out
Q: Ifll arrive at Hakonenomori Okada before check-in. Can you store my luggage?
A: We can store your luggage before check-in.
Q: How much is the Taxi fare from Hakone-Yumoto Station to Hakonenomori Okada?
A: Taxi fare will be about 1000yen.